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Delivery & tracking - UK🇬🇧

Delivery and tracking

Where is my order?

Tracking your order has never been simpler and there is no need to contact us.  Open your shipping confirmation email and click the 'TRACK MY ORDER' button to see where your PJ parcel is.  Please note our estimated shipping times, which can be found

Navidium shipping protection

There’s no need to wait weeks for claims to be processed by couriers - protect your parcel with just 3% of the contents value and we’ll offer you a replacement* right away. * Replacement provided if all items are in stock. Otherwise we will offer you

Customs & Import Fees

All orders placed at polejunkie.com are dispatched from Glasgow, United Kingdom. If you order products from our site from outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destinat

Can you deliver to a PO Box?

Yes we can deliver to your PO Box but only on a standard mail service (Global Mail / Royal Mail T24/T48) Parcels sent with a courier service (DPD / DHL) must be signed for so must be delivered to a residential address or place of work. If you're deli

Do you ship internationally?

Yes we ship worldwide. All shipping information for your country of residence can be found here. If you are shopping from the EU, shop from our EU site eu.polejunkie.com to avoid import fees!

I haven't received my order, what do I do?

Have you tracked your order? You will find your tracking number in your shipping confirmation email - this should keep you up to date with your orders journey from PJ to your address. If your parcel has exceeded the delivery aim and there has been no

My order has been returned to the sender. What do I do now?

In the case that your order cannot be delivered and is returned to us by the courier, we will contact you as soon as we receive your order back at our warehouse to arrange your redelivery for an additional postage fee. Any return fees passed on by th