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Returns & Refunds - UK 🇬🇧

Do you accept returns?

We are happy to accept returns within 28 days of receiving your item in the following circumstances:. Please read our returns policy and book your return via our returns portal.You will require your order confirmation number, which can be found in th

Do you offer free returns?

If you have changed your mind about an item, we do not offer free returns. If your item is faulty or you have received an incorrect item, please contact us here.

How do I access the returns portal?

You can access our returns portal here. Not sure what our policy is? You can find it here. Please make sure you use your order confirmation number, which you will find in your email inbox as well as the email address used to place the order.

Can I return more than one order in the same parcel?

Yes, please mark this very clearly to help our returns team and ensure both returns are booked on our portal.

What happens if I forgot to include my returns form?

If you think you have forgotten to include your returns form, please email us at [email protected] with the following information:. Our returns team will do their best to match your information with your return.

I have sent back an item, how long will it take to receive my refund?

We aim to process all returns within 3 working days of the return arriving at our warehouse. When your return is processed you will receive confirmation via email. Please allow for additional processing time around sale periods, Black Friday & Christ

Can I exchange my item?

Pole Junkie does not offer exchanges, only store credit or refund. If you would like to exchange for another item, we offer 5% extra store credit. If this option is selected, you will receive an electronic gift card once your return has been processe