If you still have a question, please fill out the below form. Please make sure to include as much information as you can, including uploading a photo where necessary.

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Pole Junkie

Orders placed before 2pm are usually dispatched on the same day (except for during very busy periods).

Check delivery time estimates and prices in our delivery information pages:

- EU Delivery Information

What is your shipping policy?

First time customers are eligible for a 10% welcome offer discount. Subscribe using the form in the footer of our website and check your email inbox for your discount code.

If you're already a customer, create an account and earn PJ Points every time you order, have a birthday or recommend a friend. PJ Points can be swapped for coupons and free gifts! You can read more about our PJ Points system here.

Where can I get a discount?

Submit your return using our returns portals. You will need to login to the portal using your order number and email address. Select the reason for your return and either purchase a return label through our portal or arrange postage outside of the portal. 

You can find links to our return portal below:

- EU Return Portal

What is your return policy?

In order to login to the return portal you will need to your order number and email address used to place the order. 

You can find your order number in your order confirmation email. When using your order number to login to the portal, do not enter the # symbol at the beginning. 

Please ensure you are logging into the correct return portal for your destination country. You can find links to our return portals below:

- EU Return Portal

If you are still unable to log in to the portal, please reach out to our customer service team to assist you.

I can't log in to the return portal

We're sorry to hear you have received a faulty or incorrect item.

To resolve this as quickly as possible for you, please submit a return request via our online return portal. Include images of the fault or incorrect item along with a description of the issue.

You will receive a follow up email from us shortly afterwards with a resolution or request for further information. 

You can find links to our return portals below. Please select the correct portal for your destination country:

- EU Return Portal

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