We cannot guarantee that we will be able to change any orders due to the quick processing time of our fulfilment team. Please contact us using this form as soon as possible with your order number and requested amends and we will do our best to help y
We aim to dispatch all orders placed before 2pm CET Monday - Friday on the same day. Orders placed after this time will be dispatched the following working day. Orders placed after 2pm on Friday will be dispatched the following Monday. No orders are
We're really sorry your recent purchase wasn't up to par. At Pole Junkie, high-quality products are what we aim for, and it's very unusual to hear something didn't hit the mark. Just use your order number and the email you bought it with to log into
Apologies for any mix-up with receiving an item you didn't order. At Pole Junkie, we go to great lengths to ensure each item is checked before dispatch to keep our delivery records straight. These mix-ups are rare, but we're committed to sorting it o
To make giving the gift of polewear as easy as possible, our Gift Cards are electronic. Gift cards are sent to your email address as soon as your payment in processed. Check your junk folder as it may be hiding ;). To spend their PJ funds, your recip