Pole Junkie logo
Pole Junkie logo

All articles

My Order

Can I amend my order after I've placed it?

We cannot guarantee that we will be able to change any orders due to the quick processing time of our fulfilment team. Please contact us using this form as soon as possible with your order number and requested amends and we will do our best to help y

When will my order be dispatched?

We aim to dispatch all orders placed before 2pm CET Monday - Friday on the same day. Orders placed after this time will be dispatched the following working day. Orders placed after 2pm on Friday will be dispatched the following Monday. No orders are

What do I do if I receive a faulty item in my order? copy

We're really sorry your recent purchase wasn't up to par. At Pole Junkie, high-quality products are what we aim for, and it's very unusual to hear something didn't hit the mark. Just use your order number and the email you bought it with to log into

I have an incorrect item in my order, what do I do? copy

Apologies for any mix-up with receiving an item you didn't order. At Pole Junkie, we go to great lengths to ensure each item is checked before dispatch to keep our delivery records straight. These mix-ups are rare, but we're committed to sorting it o

I ordered a Gift Card, will I receive it in the post?

To make giving the gift of polewear as easy as possible, our Gift Cards are electronic. Gift cards are sent to your email address as soon as your payment in processed. Check your junk folder as it may be hiding ;). To spend their PJ funds, your recip