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Pole Junkie

<span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">When using our returns portal, labels are weight-based, allowing for the inclusion of only 1 or 2 very light additional items in one package. For heavier items, please arrange your own return shipping and include a note inside the parcel stating your name and all relevant order numbers.You can check the return label weight ranges and prices&#xA0;<a class="fr-strong" href="https://help.polejunkie.com/en-US/499434-fe9bb2458b8342d0b40fb36cee978275">here</a>&#xA0;to check whether you can fit additional items within your parcels weight range.

When using our returns portal, labels are weight-based, allowing for the inclusion of only 1 or 2 very light additional items in one package. For heavier items, please arrange your own return shipping and include a note inside the parcel stating your

Can I combine returns in one parcel?

Returns & Refunds

Where is my order?

Will I need to pay import duty?

Can you deliver to a PO Box?

Do you ship internationally?

I haven't received my order, what do I do?

My order has been returned to the sender. What do I do now?

Delivery

Return Policy Overview

How can I return my order?

What can I return?

Can I exchange my item?

How much will it cost to post my return?

Can I drop my return at the warehouse?

Do I need to print my return label?

How long will it take to receive my refund?

What happens if I forgot to include my order number in my return?

My refund/exchange hasn't been processed, what can I do?

I no longer want my store credit, can I get it refunded?

Can I amend my order after I've placed it?

When will my order be dispatched?

What do I do if I receive a faulty item in my order? copy

I have an incorrect item in my order, what do I do? copy

I ordered a Gift Card, will I receive it in the post?

My Order

Is the sizing the same across all brands?

Can you tell me if you're getting an item back in stock?

What are the care instructions for my new polewear?

Products & Stock

Which methods of payment do you accept?

Can I use more than one promo code on my order?

Can I return items paid for with a Gift Card?

Does my Gift Card have an expiry date?

Payments, Promo Codes & Gift Cards

Contact information

Still got a question?

Can I combine returns in one parcel?Updated 5 months ago