Customs & Import FeesUpdated a year ago

All orders placed at polejunkie.com are dispatched from Glasgow, United Kingdom.

If you order products from our site from outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Can Pole Junkie send items as a gift to avoid Customs charges?

No. We are required by law to declare the true value of the parcel contents when exporting outside the EU. Failure to do so is a criminal offence and can result in large fines to both the retailer and the customer.

What happens if I refuse to pay Customs Fees?

If you choose to refuse the customs fee and the parcel is returned back to Pole Junkie, a return to sender fee & handling fee will be payable to your courier and deducted from your refund.