If you still have a question, please fill out the below form. Please make sure to include as much information as you can, including uploading a photo where necessary.

Facebook

Instagram

Back to UK Store

Back to EU Store

Pole Junkie

<p><span id="isPasted" style="color: rgb(32, 36, 48); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(250, 251, 252); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">If you have changed your mind about an item, we do not offer free returns.&#xA0;If your item is faulty or you have received an incorrect item, please&#xA0;</span><a href="https://help.polejunkie.com/en-us/contact" style="box-sizing: inherit; -webkit-font-smoothing: antialiased; text-size-adjust: none; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); background-color: rgb(250, 251, 252); text-decoration: underline; color: rgb(0, 161, 164); opacity: 1; font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">contact us here</a><span style="color: rgb(32, 36, 48); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(250, 251, 252); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">.&#xA0;</span></p>

If you have changed your mind about an item, we do not offer free returns. If your item is faulty or you have received an incorrect item, please contact us here.

Do you offer free returns?

Returns & Refunds - UK 🇬🇧

Where is my order?

Navidium shipping protection

Customs & Import Fees

Can you deliver to a PO Box?

Do you ship internationally?

I haven't received my order, what do I do?

My order has been returned to the sender. What do I do now?

Delivery & tracking - UK🇬🇧

Do you accept returns?

How do I access the returns portal?

Can I return more than one order in the same parcel?

What happens if I forgot to include my returns form?

I have sent back an item, how long will it take to receive my refund?

Can I exchange my item?

When will my order be dispatched?

Can I amend my order after I've placed it?

What do I do if I receive a faulty item in my order?

I have an incorrect item in my order, what do I do?

I ordered a Gift Card, will I receive it in the post?

My Order - UK 🇬🇧

Is the sizing the same across all brands?

Can you tell me if you're getting an item back in stock?

What are the care instructions for my new polewear?

Products & Stock 🇬🇧

Which methods of payment do you accept?

Clearpay FAQs

How does "Pay Later" with Klarna work in the UK?

How does "Slice it in 3" with Klarna work in the UK?

Can I use more than one promo code on my order?

Do you have a mobile app that I can use to shop?

Can I return items paid for with a Gift Card?

Does my Gift Card have an expiry date?

How can I shop in my own currency?

Payments, Promo Codes & Gift Cards - UK 🇬🇧

Which countries is the preloved site available to?

About Treet

Why should I shop here?

How long will it take for my order to arrive?

What happens if my order doesn't ship after 7 days?

What payment methods are accepted?

What's the refund/returns policy?

Buyers FAQs

Why should I sell my items here?

How do I list an item for sale?

How long will it take for my listing to be approved?

How does the listing review process work?

How do I ship my item after someone purchases it?

What are the fees for selling my item here?

How and when do I get paid?

How does the store credit work?

What happens if someone submits a misrepresentation claim?

Am I protected if my item gets lost or stolen

Sellers FAQs

Pole Junkie Preloved - UK ONLY 🇬🇧

Contact information

Still got a question? - UK 🇬🇧

Will I need to pay import duty?

Delivery - EU 🇪🇺

Do you offer exchanges?

How do I return my item(s)?

What happens if I forgot to include my returns form in my return package?

I've received a faulty item - what do I do?

Returns & Refunds - EU 🇪🇺

My Order - EU 🇪🇺

Products & Stock - EU 🇪🇺

Payments, Promo Codes & Gift Cards - EU 🇪🇺

Do you offer free returns?Updated a year ago