How do I return my item(s)?Updated a year ago

Our returns portal can be found here

• Enter your order number (this can be found on your order confirmation email) and email address used to place the order
• Select the item(s) you wish to return
• Select if you would like to receive store credit or your original payment method. We offer 5% extra store credit value for returned goods.
• Shipping method - you can opt to 
  • Drop off at our Netherlands warehouse (free)
  • Use your own courier (rate varies and depends on your choice)
  • Choose from our carrier accounts & drop off at local drop shop (rate varies) 
    • UPS label. You will be directed to payment gateway and once you make payment for your label, it will be sent to your provided email address. 
    • Fedex label. You will be directed to a payment gateway and once you make payment for the label, it will be sent to your provided email address. 
• Package your items and add a note of your name and order number.

Your items must be sent back to: 

Pole Junkie, Verrijn Stuartweg 22B, 1112AX Diemen, Netherlands

If you have requested 'refund to original payment method',  you will receive an email confirmation stating we have received your items and that we have processed your refund. Your refund will be to the same account from which you paid and may take 3-5 working days to appear in your account, depending on your bank. 

If you have selected store credit, you will receive an e-gift card in your inbox once we have processed your return.