If you still have a question, please fill out the below form. Please make sure to include as much information as you can, including uploading a photo where necessary.

Back to EU Store

Facebook

Instagram

Back to UK Store

Pole Junkie EU

<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">The time it takes to receive your refund can vary, depending on the returns courier and processing times at our warehouse. We aim to process all returns within a maximum of 7 working days after they arrive back at our warehouse. Refunds are usually visible in your account within an additional 5 days post-processing.<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;" id="isPasted">During busy periods such as sale periods, please allow up to 10 working days for your return to be processed.

The time it takes to receive your refund can vary, depending on the returns courier and processing times at our warehouse. We aim to process all returns within a maximum of 7 working days after they arrive back at our warehouse. Refunds are usually v

How long will it take to receive my refund?

Returns & Refunds

What will be on offer during Black Week 2025?

How can I prepare for the Black Week Sale?

When does the sale start and end?

IMPORTANT: Can I edit or cancel my order?

When will my order be dispatched/delivered?

Can I return my sale items? What is the return period?

How can I contact customer service?

Can I buy gift cards in the sale?

Can I use a discount code during the sale?

How long will it take to process my return?

Black Week 2025 FAQ 🖤

Where is my order?

Will I need to pay import duty?

Can you deliver to a PO Box?

Do you ship internationally?

I haven't received my order, what do I do?

My order has been returned to the sender. What do I do now?

Delivery

Return Policy Overview

How can I return my order?

What can I return?

Can I exchange my item?

Can I combine returns in one parcel?

How much will it cost to post my return?

Can I drop my return at the warehouse?

Do I need to print my return label?

What happens if I forgot to include my order number in my return?

My refund hasn't been processed, what can I do?

I no longer want my store credit, can I get it refunded?

Can I return my sale items?

I have missed my return deadline, what can I do?

Can I amend my order after I've placed it?

When will my order be dispatched?

What do I do if I receive a faulty item in my order?

I have an incorrect item in my order, what do I do? copy

I ordered a Gift Card, will I receive it in the post?

My Order

Is the sizing the same across all brands?

Can you tell me if you're getting an item back in stock?

What are the care instructions for my new polewear?

Products & Stock

Which methods of payment do you accept?

Can I use more than one promo code on my order?

Can I return items paid for with a Gift Card?

Does my Gift Card have an expiry date?

I can't use my discount code at the checkout. What should I do?

Payments, Promo Codes & Gift Cards

Should I try my polewear on with underwear underneath?

How long will it take to receive my refund?Updated a month ago