I've received a faulty item - what do I do?Updated a year ago
In the unlikely event that there is a problem with your order, please use our returns portal and select the issue that has arisen. You will be asked to upload photographic evidence. A member of our team will review this and be in touch within 2 working days to let you know how to proceed.
We may not require the item back, so do not ship it until we send instructions or a free shipping label. If you choose to mail the items back via your own shipping method, we are not able to cover that.
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