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What can I return?Updated 2 months ago

You're eligible to return items if:

  • The product was purchased either through eu.polejunkie.com or our Pole Junkie App.
  • The item is in its original condition, unused, unworn, unwashed, and undamaged.

Exceptions to this policy include:

  • Socks and tights, for hygiene reasons.
  • Bottles, due to hygiene concerns.
  • Pole grip aids.
  • Books and notepads.
  • Items marked as 'Final Sale', which include products discounted at 60% off or more. Final sale labels will appear on the product page and collection pages.

Please note, these exceptions do not affect your statutory rights.

Condition of Returned Items

For a full refund, returned items must meet the following conditions:

  • Unworn

  • Unused

  • Unwashed

  • In the original condition, you received them

Items that are returned damaged, worn, or in an unsuitable condition won’t qualify for a refund. We thoroughly inspect all items upon return.

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