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Pole Junkie EU

&#x2705; 20% off site wide - discount applied at checkout&#x2705; Up to 75% off selected items in our Super Sale

✅ 20% off site wide - discount applied at checkout. ✅ Up to 75% off selected items in our Super Sale

What will be on offer during Black Week 2026?

Black Week FAQ 🖤

How can I prepare for the Black Week Sale?

When does the sale start and end?

IMPORTANT: Can I edit or cancel my order?

When will my order be dispatched/delivered?

Can I return my sale items? What is the return period?

How can I contact customer service?

Can I buy gift cards in the sale?

Can I use a discount code during the sale?

How long will it take to process my return?

Where is my order?

Will I need to pay import duty?

Can you deliver to a PO Box?

Do you ship internationally?

I haven't received my order, what do I do?

My order has been returned to the sender. What do I do now?

Delivery

Return Policy Overview

How can I return my order?

What can I return?

Can I exchange my item?

Can I combine returns in one parcel?

How much will it cost to post my return?

Can I drop my return at the warehouse?

Do I need to print my return label?

How long will it take to receive my refund?

What happens if I forgot to include my order number in my return?

My refund hasn't been processed, what can I do?

I no longer want my store credit, can I get it refunded?

Can I return my sale items?

I have missed my return deadline, what can I do?

Returns & Refunds

Can I amend my order after I've placed it?

When will my order be dispatched?

What do I do if I receive a faulty item in my order?

I have an incorrect item in my order, what do I do?

I ordered a Gift Card, will I receive it in the post?

My Order

Is the sizing the same across all brands?

Can you tell me if you're getting an item back in stock?

What are the care instructions for my new polewear?

Products & Stock

Already part of PJ points?

Where can I find my points and rewards?

How do I redeem my points?

How do I climb the tiers?

Do my points and rewards expire?

How do review rewards work?

How does referring a friend work?

How do I get my birthday points?

Can I used rewards with other discounts?

What happens to my points if I return or cancel an order?

NEW: PJ Points Loyalty Rewards

Which methods of payment do you accept?

Can I use more than one promo code on my order?

Can I return items paid for with a Gift Card?

Does my Gift Card have an expiry date?

I can't use my discount code at the checkout. What should I do?

Payments, Promo Codes & Gift Cards

Should I try my polewear on with underwear underneath?

What will be on offer during Black Week 2026?Updated an hour ago