If you still have a question, please fill out the below form. Please make sure to include as much information as you can, including uploading a photo where necessary.

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Pole Junkie

Your shipping timeframe will begin once your package has been dispatched from our warehouse. As Black Week is a busy time for both our warehouse and couriers, please allow up to 14 calendar days for your order to arrive (in addition to the shipping timeframe chosen at checkout).

Check your courier options and estimated delivery times below:
EU delivery information
Once your order has been dispatched, your tracking may take up to 48 hours to show scans by the courier.

When will my order arrive (Black Week Sale)

Due to very high order volumes during our Black Week sale our team is not able to cancel, amend or combine orders. This includes making changes to your shipping address. You can cancel your order yourself within 1 hour of placing it by logging into your account and clicking on 'my account'.

Adding an item to your cart, unfortunately, does not reserve the stock for your final checkout. Please triple check your order before finalising and act fast if you want to grab those bargains!

I want to edit/cancel my order (Black Week Sale)

Yes you can return your sale items!
However, if an item is marked as 'Final Sale', this item is non-returnable. All items discounted by over 60% are included in this category and can not be returned.

Purchases made between 16th November 2023 and 1st January 2024 can be returned up until 31st January 2024 following our extended Christmas returns policy.

To make a return, use the correct returns portal below for your destination country:
EU Returns Portal

Can I return my Black Week Sale items?

In order to login to the return portal you will need to your order number and email address used to place the order. 

You can find your order number in your order confirmation email. When using your order number to login to the portal, do not enter the # symbol at the beginning. 

Please ensure you are logging into the correct return portal for your destination country. You can find links to our return portals below:

- EU Return Portal

If you are still unable to log in to the portal, please reach out to our customer service team to assist you.

I can't log in to the return portal

We're sorry to hear you have received a faulty or incorrect item.

To resolve this as quickly as possible for you, please submit a return request via our online return portal. Include images of the fault or incorrect item along with a description of the issue.

You will receive a follow up email from us shortly afterwards with a resolution or request for further information. 

You can find links to our return portals below. Please select the correct portal for your destination country:

- EU Return Portal

Get more information

Black Week 2023 FAQ 🖤

Delivery & tracking - UK🇬🇧

Returns & Refunds - UK 🇬🇧

My Order - UK 🇬🇧

Products & Stock 🇬🇧

Payments, Promo Codes & Gift Cards - UK 🇬🇧

Still got a question? - UK 🇬🇧

Delivery - EU 🇪🇺

Returns & Refunds - EU 🇪🇺

My Order - EU 🇪🇺

Products & Stock - EU 🇪🇺

Payments, Promo Codes & Gift Cards - EU 🇪🇺

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