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My Order - EU 🇪🇺

Can I amend my order after I've placed it?

We cannot guarantee that we will be able to change any orders due to the quick processing time of our fulfilment team. Please contact us using this form as soon as possible with your order number and requested amends and we will do our best to help y

What do I do if I receive a faulty item in my order?

In the unlikely event that there is a problem with your order, please use our returns portal and select the issue that has arisen. You will be asked to upload photographic evidence. A member of our team will review this and be in touch within 2 worki

When will my order be dispatched?

We aim to dispatch all orders placed before 2pm CET Monday - Friday on the same day. Orders placed after this time will be dispatched the following working day. Orders placed after 2pm on Friday will be dispatched the following Monday. No orders are

I ordered a Gift Card, will I receive it in the post?

To make giving the gift of polewear as easy as possible, our Gift Cards are electronic. Gift cards are sent to your email address as soon as your payment in processed. Check your junk folder as it may be hiding ;). To spend their PJ funds, your recip