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My Order - UK 🇬🇧

When will my order be dispatched?

We aim to dispatch all orders placed before 2pm GMT/BST Monday - Friday on the same day. Orders placed after this time will be dispatched the following working day. Orders placed after 2pm on Friday will be dispatched the following Monday.No orders a

Can I amend my order after I've placed it?

We cannot guarantee that we will be able to change any orders due to the quick processing time of our fulfilment team. If you'd like to amend your order, please contact us here and include all necessary information for the amendment. We are unable to

What do I do if I receive a faulty item in my order?

We are happy to refund or replace faulty items. To help us deal with the issue as quickly as possible, please contact us here with the following information:. Do not return the item before getting in touch as we may not need it returned.

I have an incorrect item in my order, what do I do?

We want to sort out any issues with your order straight away. Please contact us here with an image of the incorrect item quoting your order number and a member of our team will be able to assist you.

I ordered a Gift Card, will I receive it in the post?

To make giving the gift of polewear as easy as possible, our Gift Cards are electronic. Gift cards are sent to your email address as soon as your payment in processed. Check your junk folder as it may be hiding ;). To spend their PJ funds, your recip