Buyers FAQs

Sellers FAQs

If you still have a question, please fill out the below form. Please make sure to include as much information as you can, including uploading a photo where necessary.

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Pole Junkie EU

PoleJunkie Preloved

Where is my order?

Will I need to pay import duty?

Can you deliver to a PO Box?

Do you ship internationally?

I haven't received my order, what do I do?

My order has been returned to the sender. What do I do now?

Delivery

Return Policy Overview

How can I return my order?

What can I return?

Can I exchange my item?

Can I combine returns in one parcel?

How much will it cost to post my return?

Can I drop my return at the warehouse?

Do I need to print my return label?

How long will it take to receive my refund?

What happens if I forgot to include my order number in my return?

My refund hasn't been processed, what can I do?

I no longer want my store credit, can I get it refunded?

Can I return my sale items?

I have missed my return deadline, what can I do?

Returns & Refunds

Can I amend my order after I've placed it?

When will my order be dispatched?

What do I do if I receive a faulty item in my order?

I have an incorrect item in my order, what do I do? copy

I ordered a Gift Card, will I receive it in the post?

My Order

Is the sizing the same across all brands?

Can you tell me if you're getting an item back in stock?

What are the care instructions for my new polewear?

Products & Stock

Which methods of payment do you accept?

Can I use more than one promo code on my order?

Can I return items paid for with a Gift Card?

Does my Gift Card have an expiry date?

I can't use my discount code at the checkout. What should I do?

Payments, Promo Codes & Gift Cards

Why should I shop here?

How long will it take for my order to arrive?

What happens if my order doesn't ship after 7 days?

What payment methods are accepted?

What's the refund/returns policy?

Why should I sell my items here?

How do I list an item for sale?

How long will it take for my listing to be approved?

How does the listing review process work?

How do I ship my item after someone purchases it?

What are the fees for selling my item here?

How and when do I get paid?

How does the store credit work?

What happens if someone submits a misrepresentation claim?

Am I protected if my item gets lost or stolen

Should I try my polewear on with underwear underneath?