How can I return my order?Updated 8 months ago
Head over to our return portal
Log in with your order number (including the # symbol) and email address
If you would like to return a gift, select ‘gift return’
Select the items you would like to return (check here to see if your items are eligible)
Choose a return reason
Enter/upload any supporting information or images
Choose whether you would like a refund or to exchange for a different size or item
If you have chosen a refund, choose whether you would like a refund to store credit or the original payment method. Customers choosing a refund to store credit will receive a bonus credit for selecting this option.
If you would like to purchase a return label on our portal:
If you have selected a store credit refund, an additional payment will need to be processed for your return label
If you have selected an original payment method refund, the return label price will be deducted from your refund
Alternatively, you can arrange your own return label outside of our portal
Agree to our terms and conditions and submit your return
Check your email inbox for your return confirmation