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I haven't received my order, what do I do?Updated a year ago

Have you tracked your order? 

You will find your tracking number in your shipping confirmation email, or you can track it yourself here. Please check this regularly once your parcel is on it's way to you, we will also update you with notifications by email. 

If you do not receive any tracking notifications, please make sure to check your spam. 

If your parcel has exceeded the delivery aim and there has been no update on the tracking portal for your chosen delivery courier, please contact us within 7 working days using this form.

If you have any issues with your order please contact us before opening a PayPal case or chargeback as this can delay your refund by up to 90 days.

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