Pole Junkie logo
Pole Junkie logo

All articles

My order has been returned to the sender. What do I do now?Updated a year ago

In the case that your order cannot be delivered and is returned to us by the courier, we will contact you as soon as we receive your order back at our warehouse to arrange your redelivery for an additional postage fee. Any return fees passed on by the courier will also be liable to be paid. Please note that Pole Junkie does not make any profit from these fees and these are applied directly by the courier. In the event that you would prefer a refund for your order, we can process this as soon as your order arrives back at our warehouse. Refunds will be processed minus the original shipping fee and any return to sender fees applied by the courier. If your order had free shipping applied, the shipping costs paid by Pole Junkie will be deducted from the refund.

Please note that if the return to sender is due to an error made by the courier, you will not be liable for any additional charges and we will reship your items free of charge. 

Was this article helpful?