What do I do if I receive a faulty item in my order? copyUpdated a year ago

Having Issues With Your Purchase? Let's Fix That.

We're really sorry your recent purchase wasn't up to par. At Pole Junkie, high-quality products are what we aim for, and it's very unusual to hear something didn't hit the mark.

Easy Steps to Return a Faulty Item:

1. Head over to our online return portal to kick off your return: Return My Order.
2. When you submit your return, choose 'My item is faulty' as your return reason, include at least two photos to show what's wrong, and add a detailed description of the issue in the comments. This info helps us to understand the problem.
3. After we check out your return request, we'll send a prepaid postage label to ship it back to us.

Just use your order number and the email you bought it with to log into our returns portal.

Got more questions or need help? Our customer service team is here for you.