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Returns & Refunds - EU 🇪🇺

Return Policy Overview

We understand that not every purchase works out, which is why we offer a straightforward return process for our customers. If you find yourself with an unwanted product, you have 30 days from the delivery date of your Pole Junkie order to initiate a

How can I return my order?

Head over to our return portal. Log in with your order number (including the # symbol) and email address. If you would like to return a gift, select ‘gift return’. Select the items you would like to return (check here to see if your items are eligibl

What can I return?

Please note, these exceptions do not affect your statutory rights. For a full refund, returned items must meet the following conditions:. Unworn. Unused. Unwashed. In the original condition, you received them. Items that are returned damaged, worn, o

Can I exchange my item?

If your recent PoleJunkie purchase isn't hitting the mark, we've got you covered! Whether it's a matter of size or you've simply changed your mind, our hassle-free exchange process ensures you get the perfect fit or style. With the option to swap for

Can I combine returns in one parcel?

When using our returns portal, labels are weight-based, allowing for the inclusion of only 1 or 2 very light additional items in one package. For heavier items, please arrange your own return shipping and include a note inside the parcel stating your

How much will it cost to post my return?

Our portal offers weight based rates per country. We have deals with our couriers and often able to obtain better rates when labels are purchased through our return portal. You can find details of the postage rates available on our returns portal in

Can I drop my return at the warehouse?

Yes. In order to drop your return at our warehouse, please submit your return request via our online return portal. When you are asked which postage method you would like to use to send your parcel back, select use own label and drop your return at o

Do I need to print my return label?

QR return labels are available to purchase on our returns portal for UK residents. For all other locations a printer will be required. If you reside outside of the UK and are unable to locate a printer to print a return label, you can arrange your ow

How long will it take to receive my refund?

The time it takes to receive your refund can vary, depending on the returns courier and processing times at our warehouse. We aim to process all returns within a maximum of 7 working days after they arrive back at our warehouse. Refunds are usually v

What happens if I forgot to include my order number in my return?

If you realise you forgot to include your order information with your return package, don't worry. Just contact our team here, with your full name, order number, order date, and a list of items you're returning. Our returns department will do their b

My refund/exchange hasn't been processed, what can I do?

We recognise how frustrating it can be to wait for a refund after you've returned an item. There might be several reasons for delays, and we're here to guide you through understanding what might be causing the hold-up. Returns can take varying times