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Returns & Refunds - EU 🇪🇺

Do you accept returns?

We are happy to accept returns within 30 days of receiving your item via our returns portal in the following circumstances:. Returns address: Pole Junkie Returns, Verrijn Stuartweg 22b, Diemen, 1112 AX, Netherlands. Please note - if you return your i

Do you offer exchanges?

Pole Junkie does not offer exchanges, only store credit or refund. If you would like to exchange for another item, we offer 5% extra store credit. If this option is selected, you will receive an electronic gift card once your return has been processe

How do I return my item(s)?

Our returns portal can be found here. Your items must be sent back to:. Pole Junkie, Verrijn Stuartweg 22B, 1112AX Diemen, Netherlands. If you have requested 'refund to original payment method',  you will receive an email confirmation stating we have

Do you offer free returns?

If you have changed your mind about an item, we unfortunately do not offer free returns. In the unlikely event that there is a problem with your order, please use our returns portal and select the issue that has arisen. You will be asked to upload ph

Can I return more than one order in the same parcel?

You will need to use the returns portal separately for each order. Only one shipping label needs to be paid for, please select 'mail' for the second and package items together.

What happens if I forgot to include my returns form in my return package?

If you think you have forgotten to include your returns form, please contact us using this form with the following information:. Our returns team will do their best to match your information with your return.

I have sent back an item, how long will it take to receive my refund?

We aim to process all returns within 3 working days of the return arriving at our warehouse. When your return is processed you will receive confirmation via email. Please allow for additional processing time at peak times. Please note, funds may take

I've received a faulty item - what do I do?

In the unlikely event that there is a problem with your order, please use our returns portal and select the issue that has arisen. You will be asked to upload photographic evidence. A member of our team will review this and be in touch within 2 worki